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FAQ

Product

What is the air pulse technology?

This is a revolutionary touch-free stimulation system which works by surrounding the clitoral area within a silicone tip and gently adding pressure waves. Our technology is patented in many countries worldwide!

What is the difference between the models?

Each of our products has a different design. Each individual model also has a different size and a unique shape. In addition, due to the different shapes and designs of the various Satisfyer products, the silicone heads also come in different sizes what leads to different feelings. 

What are the standard materials used for Satisfyer products?
What does waterproof (IPX7) mean? Can I bathe with it?

IPX7: Can be submerged up to 1 meter under water for 30 minutes.

How loud are the products?

The whisper-mode technology enables the product to have a soft buzz emitted by the engine, rather than a rattling roar. Unfortunately, noise development cannot be completely avoided with motor-operated articles. However, correct positioning of the Satisfyer decreases volume greatly.

Lubricants – which one to use?

Lubricant is mainly differentiated between "water-based" and "silicone-based". Water-based lubricants are easy to use and are suitable for application with condoms, however these lubricants evaporate over time. Silicone-based lubricants are not compatible with some silicone-based products like our Satisfyer toys and leave stains if spilled. In this case we recommend using water-based lubricant with Satisfyer products. You can buy specially designed lubricants for our Satisfyer products here. 

Can I use condoms while having fun with Satisfyer products ?

When using condoms, please follow the manufacturer's instructions.

What should I do when my toy does not charge?

Problems with charging the toy can indicate a contamination of the magnetic surface. Please clean the metal contacts with a lint-free cloth and, if necessary, some disinfecting spray. The LED will blink while the product is being charged. Once the product is charged it will stay lit. The initial charge may take up to eight hours. If the device still does not work, please get in touch with our customer service (service@satisfyer.com).

I lost my charging cable. What should I do?

The charging cables can also be found separately on the Satisfyer website under ‘Cables’.

What should I do when my toy does not start?

If the toy does not start, please check whether it is fully charged. In the case it isn’t charging press the bottom operating button for 5 seconds. If the device still does not work, please get in touch with our customer service (service@satisfyer.com

Where do I buy attachments?

You can find Satisfyer product extras under ‘Accessories’ on the website. 

How and when should I clean my toy?

We recommend that you clean your toy after each use to lengthen the product’s duration of use. Information on cleaning the individual items can be found in the manual under ‘Instructions’ on our website.

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Customer And Guest Account

I forgot my password; how can I get a new one?

If the password is no longer available or you forgot it, you have the option to set up a new password. Please use the following link: https://satisfyer.com/uk/account/password 

Can I change my customer data?

If you log in with your data, you can change it at any time. A subsequent login is not possible on guest orders.

How do I delete my customer account?

To delete your account and your data, simply send an e-mail to service@satisfyer.com. We will initiate the deletion right away.

How is my data processed?

We take privacy very seriously and respect yours. You can find all information about data protection here.

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Order

How can I view my previous orders?

Log in with your username and password. Your order history will be listed under applicable username, but guest order history cannot be retrieved.

Why can't I complete my order?

In case of existing difficulties, we advise going into browser settings and deleting cookies. This option is under "Privacy". It is also important that your browser accepts cookies. After clearing cookies, restart your browser and visit our online shop. If it is not possible, there might be a problem with your browser. Please try a different or newer version. Due to new security guidelines, our shop no longer supports the insecure SSL 2.0 protocol. SSL 3.0 and TLS 1.0 must be activated in your browser.

How do I cancel my order?

If your order has not yet been dispensed by our shipping partner, cancellation is not a problem. Please contact our customer service (service@satisfyer.com) directly.

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Delivery

Is the shipping discreet?

Discretion is guaranteed. The package arrives in a standard brown shipping box.

How is it delivered?

The delivery is made by our shipping service provider Hermes. As soon as your parcel has been processed through our logistics partner Hermes for delivery, you will receive a separate confirmation with the delivery number for shipment tracking. You can use the tracking number to track the progress of your parcel at https://www.myhermes.co.uk/tracking-results/&

How do I know when my order will be shipped?

As soon as your parcel is sent to our logistics partner for delivery, you will receive a separate confirmation with the delivery number for shipment tracking.

Can I specify a different delivery address?

Yes, during the ordering process you will be asked if the delivery address is different from the billing address. If an order has been placed but not yet shipped, customer service (service@satisfyer.com) will change the delivery address if still possible. 

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Payment

Which payment methods are offered?

You can choose between the following payment methods: Amazon Pay, American Express, MasterCard, Paypal, Visa

How do I get my invoice?

You will receive the invoice document as a file attachment in a separate e-mail. Please understand that we do not enclose a printout of the invoice with the shipment.

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Warranty

How long is the warranty?

We give a 10-year warranty on our Satisfyer models. If you did not purchase from the website, please keep receipt or invoice. Our customer service (service@satisfyer.com) will exchange the product with proof of purchase.

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Return Policy

Can I return the goods if they are still unopened?

All product returns require a Return Merchandise Authorization, (RMA) number. In the case of a return, please send an E-Mail to our Customer Service (returns@satisfyer.com) to receive a Returned Merchandise Authorization (RMA) number. All returns and exchanges must be pre-approved. Returns without RMA cannot be accepted.

I opened the article, but I don't like it. What can I do?

We are sorry to hear that the delivered goods did not meet your expectations. However, we ask for your understanding as the return of used or unsealed hygiene articles is not possible. The right to return exists only when the package is unopened, and the hygiene seal is intact.

What should I do when I have received the wrong item?

This is a rare case, please contact our customer service (service@satisfyer.com) directly so that we can resolve your complaint as quickly as possible.  

I bought my Satisfyer somewhere else, can I exchange it through www.satisfyer.com?

In the case of a return, please send an E-Mail to our Customer Service (returns@satisfyer.com). All returns and exchanges must be pre-approved. 

The original shop does not want to refund or exchange, what now?

In this case, please contact our customer support directly (service@satisfyer.com). Important: Please have your invoice ready. We cannot carry out an exchange without proof of purchase.

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