We are sorry to hear that the delivered goods did not meet your expectations. However, we ask for your understanding as the return of used or unsealed hygiene articles is not possible. The right to return exists only when the package is unopened, and the hygiene seal is intact.
This is a rare case, please contact our customer service (email@example.com) directly so that we can resolve your complaint as quickly as possible.
In the case of a return, please send an E-Mail to our Customer Service (firstname.lastname@example.org). All returns and exchanges must be pre-approved.
In this case, please contact our customer support directly (email@example.com). Important: Please have your invoice ready. We cannot carry out an exchange without proof of purchase.